Shallots - LB - The Orchard

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Frequently Asked Questions

Find answers to common questions about our products, delivery, and more.

Can I send orders as gifts to others?

Absolutely! The Orchard has been a trusted choice for gift-giving since 1957. During checkout, simply enter your recipient's shipping address. You may also include a complimentary gift message with your order.
What is your local delivery area?

For all items, we offer Local Delivery within NYC (Queens, Brooklyn, Manhattan, Staten Island) and Long Island to maintain the quality and freshness of our items. We also hand-deliver to New Jersey on certain days. Please call to inquire more information.

How do I order for events or multiple delivery locations?

For large orders shipping to a single address, you may place your order directly through our website. You will receive an order confirmation receipt via email.

For orders requiring multiple delivery addresses, custom fruit arrangements, or event catering, please contact us at (718) 377-0800 or service@orchardfruit.com.
How will I receive my order confirmation?

You will receive an email confirmation with complete order details immediately after placing your order. Once your delivery driver is en route, you will receive a second email with driver tracking information. For shipped orders, tracking is provided via your UPS tracking number.

If you do not receive a confirmation email or encounter any issues, please contact us during business hours for assistance.